1. Eligibility and Account Registration

Eligibility Criteria: To ensure a secure and compliant trading environment, Exness requires all potential clients to meet specific eligibility criteria:

  • Age Requirement: You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, to ensure you have the legal capacity to enter into binding contracts.
  • Legal Compliance: You must ensure that opening an account and trading with Exness does not violate any laws or regulations in your country of residence. It is your responsibility to remain informed about and adhere to local laws, including those related to taxation.

Account Registration Process: Registering an account with Exness is straightforward, designed to let you start trading quickly while ensuring compliance with international regulatory standards:

  • Application: Fill out the online application form on the Exness website, providing basic personal information like your name, address, email, and phone number.
  • Documentation: To comply with global regulatory standards, Exness requires a thorough Know Your Customer (KYC) process. You will need to provide documents verifying your identity and residency, typically a government-issued ID and a recent utility bill or bank statement.
  • Verification: Exness will verify your information to ensure its accuracy. This step is vital to protect both you and the company from fraud.
  • Account Types: Exness offers various account types to suit different trading needs and experience levels. During registration, select an account type that aligns with your trading style and financial goals.

Account Activation: Once your documents are verified, your account will be activated, and you will receive an email confirmation with your account details. You can then fund your account and begin trading.

2. Deposits and Withdrawals

At Exness, we aim to make depositing and withdrawing funds as convenient and efficient as possible, enabling you to manage your finances effectively while trading. Here are the key policies and procedures for deposits and withdrawals:

Depositing Funds:

  • Methods of Deposit: Exness offers multiple deposit methods to accommodate our global clients, including bank transfers, credit/debit cards, and e-wallets like Skrill and Neteller. Specific local payment methods are also available.
  • Minimum Deposit: The minimum deposit amount varies by account type and deposit method. This information is detailed on our website and in your personal area after logging in.
  • Processing Time: Most deposit methods are processed instantly, allowing you to see funds in your trading account within minutes. Bank transfers may take longer, depending on bank processing times.
  • Deposit Fees: There are no fees for deposits at Exness. However, you should check whether your bank or payment provider charges any fees.

Withdrawing Funds:

  • Withdrawal Methods: Withdrawals must be made through the same methods used for deposits to ensure security and adhere to anti-money laundering regulations.
  • Minimum and Maximum Withdrawal: Withdrawal limits vary by method and account type. These limits are specified in your personal area.
  • Processing Time: Exness is recognized for its quick withdrawal processes for most payment methods. Some methods, like bank transfers, may take longer.
  • Withdrawal Fees: There are no fees for most withdrawal methods at Exness, although some payment service providers or banks may impose fees.

Additional Security Checks:

  • Verification Process: To protect your funds, Exness conducts security checks on all withdrawal requests. This may include re-verifying your identity, especially if a new payment method is used or there is a large withdrawal.
  • Compliance with Regulations: All transactions are performed in strict compliance with financial regulations to prevent fraud and money laundering.

Guidelines for Smooth Transactions:

  • Keep your documents up to date in your profile to prevent delays.
  • Be familiar with the transaction limits and processing times for your preferred payment methods.
  • If you experience any issues with deposits or withdrawals, contact customer support immediately.

By following these guidelines, you ensure that the financial aspects of your trading account are managed smoothly and securely.

3. Trading Policies

At Exness, we are dedicated to providing a transparent and fair trading environment. This section outlines the crucial trading policies that govern the use of our services, helping you effectively navigate the trading process and maximize the capabilities of our platforms.

Types of Trading Instruments

  • Forex: Major, minor, and exotic currency pairs.
  • Metals: Trade gold, silver, and other precious metals.
  • Cryptocurrencies: Including Bitcoin, Ethereum, and other popular digital currencies.
  • Indices, Stocks, and Commodities: Access a wide range of global indices, stocks, and commodities.

Trading Hours

  • Forex: Trading is available 24 hours a day during weekdays (Monday 00:05 to Friday 23:55 server time).
  • Cryptocurrencies: Available for trading 24/7.
  • Other Instruments: Trading hours may vary based on the market’s local trading hours and public holidays. Detailed information is provided in the ‘Specifications’ section on our platform.

Order Execution

  • Market Execution: Trades are executed at the best available market price. Note that slippage may occur during volatile periods, which could result in orders being executed at a different price than requested.
  • Instant Execution: This applies to certain account types, where trades are executed at the price displayed when the order is placed. If the price changes during the order process, a requote may be offered.

Leverage and Margin

  • Leverage: Allows you to control larger positions than your current capital would ordinarily permit. Leverage levels vary by account type and instrument.
  • Margin Requirements: These requirements depend on the leverage, account type, and the size of the trade. They can also change due to market conditions, enhancing risk management.

Risk Management Tools

  • Stop Loss and Take Profit Orders: Enable you to set predetermined levels for closing positions, which helps manage risks and secure profits.
  • Negative Balance Protection: Ensures that clients cannot lose more than their total deposits.

Policies on Scalping and Hedging

  • Scalping: Exness permits scalping strategies, though traders must comply with terms related to the execution and settlement of these short-duration trades.
  • Hedging: Traders can open positions in the same instrument in opposite directions without closing any positions.

Rollovers and Swaps

  • Overnight Positions: Positions held overnight may incur or receive swap/rollover charges based on the interest rate differentials of the traded currencies or the commodity’s carrying costs.
  • Islamic Accounts: Swap-free options are available for traders adhering to Islamic finance principles.

Use of Trading Platforms

  • Our platforms, including MetaTrader 4 and MetaTrader 5, offer a variety of tools and resources to support your trading strategies.
  • Users must adhere to software usage policies, ensuring ethical use of the trading technology.

Adherence to Regulations

  • Exness operates in full compliance with international regulatory standards, ensuring ethical practices and the security of client funds.

4. Fees and Charges

At Exness, we prioritize transparency and fairness regarding fees and charges. This section details the types of fees you might encounter while trading, ensuring you are fully aware of any potential costs.

Trading Fees

  • Spreads: The spread is the difference between the bid and ask price of a trading instrument. Exness offers competitive spreads starting as low as 0.0 pips for certain account types and instruments. The specific spread for each instrument is listed on our website and trading platform.
  • Commissions: Some account types, such as Raw Spread and Zero accounts, involve a commission per trade in addition to the spread. Commission rates are fixed per lot and vary depending on the instrument and account type.

Non-Trading Fees

  • Overnight Fees (Swaps): Holding a position overnight may incur a swap or rollover charge, depending on the instrument and the direction of the position. Swap rates are detailed in the specifications for each instrument on the trading platform. Swap-free options are available for Islamic accounts.
  • Inactivity Fees: Exness does not charge inactivity fees, ensuring you are not penalized for having an inactive account.

Deposit and Withdrawal Fees

  • Deposits: Exness does not charge fees for deposits. However, your payment provider may impose transaction fees.
  • Withdrawals: We strive to minimize withdrawal costs and do not charge fees for most withdrawal methods. However, fees may be applied by payment service providers or banks. Detailed information on withdrawal fees for specific methods and conditions can be found in your personal area.

Currency Conversion Fees

  • If you trade in a currency different from your deposit currency, currency conversion fees may apply. These fees are based on live market rates provided by our liquidity providers and include a small mark-up typical in the industry.

Administrative Fees

  • While Exness generally does not charge administrative fees, there may be exceptions in specific situations, such as regulatory requirements or court orders. Any such fees would be communicated transparently before they are charged.

Understanding Fees and Charges

  • We strongly recommend reviewing the detailed fees and charges associated with your chosen account type and trading instruments. This information is available on the trading platform and through your personal client area, helping you avoid surprises and plan your trading strategy more effectively.

5. Risks and Liabilities

At Exness, transparency and informed decision-making are central to our commitment to clients. It’s crucial for every trader to comprehend the inherent risks associated with financial markets and our policies on liabilities. This section provides essential insights into these risks and liabilities, enabling you to manage your trading activities more effectively.

Understanding Trading Risks

  • Market Risk: The value of investments can fluctuate significantly due to various factors such as economic changes, political events, or natural disasters. It is important to understand that losses can exceed deposits, particularly when utilizing leverage.
  • Leverage Risk: While leverage can significantly increase profit potential, it also magnifies potential losses. It is vital to use leverage cautiously and be fully aware of its effects on your trading positions.
  • Liquidity Risk: During periods of market volatility, some financial instruments may experience low liquidity, making it difficult to execute trades at desired prices, and in extreme cases, you may not be able to execute trades at all.
  • Credit Risk: This risk involves the possibility that a counterparty will fail to meet its financial obligations. Exness mitigates this risk by working only with reputable financial institutions and continuously monitoring our counterparties.
  • Operational Risk: Includes risks related to disruptions in trading operations due to technological failures, system outages, or human errors. While Exness employs advanced technological measures to minimize these risks, they cannot be entirely eliminated.

Exness’s Liabilities

  • Limitation of Liability: Exness is not liable for any losses or damages arising from the use of or reliance on our trading platform, tools, or the inability to use them, unless directly caused by our negligence.
  • Indemnification: By trading with Exness, you agree to indemnify and hold us harmless against any liabilities, losses, damages, costs, and expenses, including legal fees, that arise from your failure to adhere to these Terms and Conditions or your trading activities.

Responsibility of Traders

  • Assessing Suitability: It is your responsibility to ensure that trading is suitable for you, given your circumstances, financial resources, and understanding of the risks involved. Trading involves significant risk and is not suitable for everyone.
  • Seeking Advice: If you are uncertain about any aspect of the risks involved in trading, it is advisable to seek independent financial advice.

Insurance and Compensation

  • Compensation Schemes: Exness participates in compensation schemes like the Financial Commission’s Compensation Fund, which provides an extra layer of security for our clients’ funds in the event of broker insolvency.

Risk Management Tools

  • Exness offers various tools to help you manage trading risks effectively. These include stop-loss orders, negative balance protection, and real-time alerts, all designed to help limit potential losses and enhance your trading strategy.

Legal Compliance and Regulatory Framework

  • Compliance: Exness strictly adheres to international regulatory standards and local legal requirements to ensure safe, fair, and transparent trading conditions. We are committed to maintaining high ethical standards and complying with all relevant laws and regulations, providing a secure trading environment for all clients.

By understanding these Terms and Conditions, you are better equipped to navigate the complexities of trading and make the most of the opportunities available through Exness’s platforms.

6. Use of Platform and Tools

At Exness, we provide state-of-the-art trading platforms and a comprehensive suite of tools designed to enhance your trading experience and maximize your potential. This section delineates the terms of use for our platforms and tools, ensuring they are utilized effectively and responsibly.

Trading Platforms

  • MetaTrader 4 (MT4) and MetaTrader 5 (MT5): These platforms are celebrated for their robust functionality, including technical analysis, automated trading through Expert Advisors (EAs), and customizable trading environments. Users are required to adhere to software usage terms, ensuring no manipulation or unethical use of trading technology.
  • Exness Terminal: Our proprietary platform offers an intuitive interface with advanced trading features and real-time analytics. We continuously update and enhance the platform to improve functionality and security.
  • Mobile Apps: Exness provides mobile trading applications for both Android and iOS, enabling trading on the go with comprehensive account management capabilities. Users are encouraged to download official apps from legitimate sources to avoid security risks.

Analytical Tools

Exness offers a range of analytical tools, such as charting tools, economic calendars, financial news updates, and market summaries. These tools are intended solely for personal use, and unauthorized dissemination or commercial use is strictly prohibited.

Automated Trading

Automated trading scripts, like EAs on MT4 and MT5, facilitate algorithmic trading. Users can develop their own EAs or use those developed by others, but it is crucial to use these tools responsibly and in alignment with our trading policies to maintain the integrity of the trading environment.

Intellectual Property

All content, technology, and software provided on our trading platforms are owned by Exness or our licensors and are protected under copyright laws. You are prohibited from copying, modifying, distributing, selling, or leasing any part of our services or software, nor can you reverse engineer or attempt to extract the source code, except as permitted by law.

Security

Clients are responsible for maintaining the security of their account information, including passwords. Exness employs stringent security measures to protect client data and financial transactions. It is also vital for clients to secure their devices against malware.

Data Accuracy

While Exness endeavors to provide accurate and up-to-date information, there may occasionally be inaccuracies. Clients should independently verify critical information, especially before making significant trading decisions.

Usage Limitations and Fair Use

To ensure stability and performance of the platform for all users, Exness may impose usage limitations in cases of excessive use or abuse of services. Clients are expected to use the platforms and tools within the bounds of ethical trading practices and to avoid activities that could manipulate market conditions or disadvantage other traders unfairly.

Support and Updates

Exness provides comprehensive support for all queries related to platform use. Clients can access support via live chat, email, and phone. Regular updates are provided to enhance functionality, introduce new features, and improve the security of platforms and tools.

7. Privacy and Data Protection

At Exness, we are committed to protecting the privacy and security of our clients’ information. We recognize the importance of data protection in maintaining trust and integrity in our services. This section details our policies and practices concerning the collection, use, and protection of personal information.

Data Collection

  • Personal Information: We collect personal information during the account registration process, including but not limited to your name, address, email, and financial details. This information is essential for account setup, verification, and compliance with regulatory standards.
  • Transactional Data: We document all transactions conducted through our platforms to ensure transparency, facilitate audits, and comply with financial regulations.
  • Usage Data: We gather data on how you use our services, including login information, platform preferences, and trading patterns, to enhance our services and provide personalized support.

Use of Personal Data

  • Account Management: Your personal data is used for managing your account, providing customer support, processing transactions, and responding to your inquiries.
  • Compliance and Security: We utilize personal data to comply with legal and regulatory requirements, including anti-money laundering laws, and to ensure the security of your account.
  • Communication: We may use your contact information to send updates about your account, security information, and product news. You can control your communication preferences through your account settings.

Data Protection Measures

  • Encryption: Advanced encryption technologies are employed to protect data transmitted between your devices and our servers.
  • Access Controls: Access to personal data is strictly limited to authorized personnel who require this information to provide services and are bound by confidentiality obligations.
  • Regular Audits: We conduct regular audits to ensure our data protection practices meet the highest standards.

Sharing of Personal Data

  • Regulatory Compliance: We may share your information with regulatory authorities as required by law to fulfill our legal obligations.
  • Service Providers: We share information with trusted third-party service providers who assist us in operating our platforms, conducting our business, or serving our users. These parties are contractually obligated to keep this information confidential.
  • No Sale of Personal Data: We do not sell, trade, or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights

  • Access and Correction: You have the right to access the personal data we hold about you and to request corrections or updates where it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Objection and Restriction: You have the right to object to certain uses of your personal data and to request restrictions on how it is used.

Changes to Privacy Policy

We review our privacy policy regularly and may update it to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and if significant, we will notify you directly.

Contact Us

If you have any questions about our privacy practices or the information we hold about you, please contact our customer support. We are dedicated to addressing your privacy concerns.

8. Conflict Resolution and Complaints Handling

Exness is committed to providing exceptional service and support to our clients. However, we understand that disputes or concerns may occasionally arise. Our conflict resolution and complaints handling process is designed to address these issues efficiently and fairly, ensuring your concerns are resolved to your satisfaction.

Steps for Filing a Complaint

  • Contact Customer Support: Your first point of contact should be our customer support team, available 24/7 to assist you with any queries or concerns. Many issues can be quickly and effectively resolved at this stage.
  • Formal Complaint Submission: If your issue cannot be resolved through customer support, you can submit a formal complaint. Provide a detailed description of your issue, including relevant dates, times, and any supporting documents or correspondence. Complaints should be sent to our dedicated complaints email address listed on our website and client portal.
  • Complaint Acknowledgment: Upon receiving your complaint, we will acknowledge it within one business day and provide an estimate of how long it will take to resolve, typically within 10 business days.
  • Investigation Process: Your complaint will be thoroughly investigated by our compliance department. We may contact you if additional information is needed to resolve the issue. Our goal is to ensure a fair and objective examination.
  • Resolution Proposal: Once the investigation is complete, we will provide you with a detailed response that includes our findings, the reasoning behind our decision, and any actions we will take to resolve your complaint.
  • Escalation: If you are dissatisfied with the outcome of your complaint, you have the right to escalate the issue. We will provide details on the escalation process and contact information for senior management or external dispute resolution bodies in our initial resolution proposal.

External Dispute Resolution

For clients who feel their complaints have not been satisfactorily resolved internally, we offer access to an independent external dispute resolution (EDR) service. Exness is a member of the Financial Commission, which provides a neutral third party to review and adjudicate disputes.

Commitment to Fairness

Exness is committed to treating all complaints seriously and fairly. We understand the importance of trust in maintaining long-term relationships with our clients, and we strive to resolve all disputes in a fair and equitable manner.

Continuous Improvement

We view the complaints handling process as an opportunity for improvement. Feedback from clients is regularly reviewed at the highest levels to enhance our services and prevent future issues.

Contact Information

Detailed contact information for customer support, formal complaint submissions, and external dispute resolution services are available on our website and client portal. We encourage our clients to reach out with any concerns, as we are here to help ensure your trading experience with Exness is positive and successful.

9. Amendments and Termination

Exness is committed to providing a reliable and effective trading environment. However, circumstances may necessitate changes to our terms, services, or the termination of accounts. This section outlines our policies regarding amendments to our terms and conditions, as well as the procedures for termination.

Amendments to Terms and Conditions

  • Reasons for Amendments:
    • Regulatory Changes: Adjustments in regulatory requirements may require us to update our terms to remain compliant.
    • Technological Advancements: Innovations in technology or platform updates may necessitate changes to enhance security or introduce new features.
    • Market Conditions: Shifts in market dynamics might prompt adjustments to trading terms or risk management measures.
    • Operational Changes: Enhancements or modifications in our operational procedures may lead to updates in our service terms.
  • Notification of Amendments: Exness will notify clients of any significant changes to the terms and conditions or any aspect of our service that affects them. Notification will be provided through email, notifications within the trading platform, or announcements on our website. The notice period for such changes will typically be 30 days from the date of announcement, unless urgent circumstances require a shorter period.
  • Acceptance of Amendments: Continued use of Exness services after changes have been made and communicated will be considered acceptance of the new terms. Clients who do not wish to accept the changes have the option to close their accounts following the procedures outlined below.

Termination of Services

  • Client-Initiated Termination: Clients may decide to terminate their trading account at any time. To initiate termination, clients must contact customer support and request account closure. Clients must close all open positions and withdraw remaining balances before the account can be fully terminated. Upon receiving a termination request, Exness will assist in the closure process, ensuring that all financial obligations are settled.
  • Exness-Initiated Termination: Exness reserves the right to terminate an account if there are substantial reasons to do so, such as:
    • Breach of Terms: Non-compliance with our terms and conditions.
    • Fraudulent Activities: Involvement in fraud or money laundering.
    • Risk to Operations: Actions that pose a risk to the integrity of our trading platform or endanger other clients’ interests.
  • In such cases, Exness will provide notice to the client unless immediate termination is justified by security concerns or legal requirements.

Effect of Termination:

  • Upon termination, all access to Exness services will be revoked, and all remaining balances will be returned to the client, subject to applicable withdrawal fees and settlement of any outstanding charges.

Dispute Resolution Post-Termination:

  • If disputes arise concerning the termination process or final settlements, clients are encouraged to contact customer support or use our formal dispute resolution process.

Record Retention:

  • After the termination of an account, Exness will retain transaction records and personal data for a minimum period as required by law to comply with regulatory and audit requirements.

10. Governing Law

Exness operates under specific legal frameworks to ensure fair practices and compliance with international financial standards. This section outlines the governing law that applies to our agreements with clients and the use of our services.

Applicable Jurisdiction

  • Primary Regulation: Exness is registered and operates under the jurisdiction of several countries, each with its own financial regulatory body. The governing law applicable to your agreement with Exness depends on the Exness entity with which you are registered. For example:
    • Exness (Cy) Ltd is regulated by the Cyprus Securities and Exchange Commission (CySEC) and operates under the laws of Cyprus.
    • Exness (UK) Ltd is regulated by the Financial Conduct Authority (FCA) in the United Kingdom and operates under English law.
    • Additional entities are regulated by corresponding authorities in other jurisdictions such as South Africa, Seychelles, and others.

Role of Governing Law

  • Contractual Relations: The governing law defines the legal framework within which contractual relations are established, interpreted, and enforced, including terms of service, dispute resolution, and compliance obligations.
  • Dispute Resolution: In case of a dispute, the governing law provides the legal basis for resolution, outlining the rights and obligations of both parties and dictating the formal procedures for handling disputes, whether through mediation, arbitration, or court proceedings.
  • Regulatory Compliance: The governing law ensures that Exness adheres to the financial regulations specific to the jurisdiction in which it operates, offering protection to both clients and the company against financial fraud, market manipulation, and other unethical practices.

Legal Compliance

  • Exness is committed to full compliance with the laws and regulations of the jurisdictions in which it operates. This includes anti-money laundering (AML) procedures, counter-terrorism financing (CTF) standards, and data protection regulations.

Implications for Clients

  • Clients should understand how the governing law affects their trading accounts and financial activities, especially if they reside in different jurisdictions from those where Exness entities are registered. Cross-border legal implications may arise, and it is advisable to seek legal advice if uncertain about how the governing law applies to their activities and rights under contracts with Exness.

Changes in Governing Law

  • If there are changes to the governing laws or regulations that affect the terms of service or operational procedures, Exness will inform clients through official communications and update our legal documents accordingly.

Contact Information

  • For questions or clarifications regarding the governing law, clients are encouraged to contact Exness Customer Support. Detailed contact information is available on our website, ensuring clients can easily reach out for assistance.

11. Miscellaneous Provisions

In addition to the specific terms and policies outlined in other sections of our terms and conditions, the following miscellaneous provisions apply to all Exness clients. These provisions address various legal and operational aspects that ensure smooth interactions and compliance with regulatory standards.

Force Majeure

  • Definition: Force majeure events are those outside the reasonable control of Exness, including but not limited to acts of God, war, riot, civil unrest, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.
  • Impact: In case of a force majeure event, Exness is not liable for any failure to perform its obligations under the terms and conditions where such failure results from any cause beyond our reasonable control.

Assignment

  • Clients may not assign or transfer any of their rights or obligations under the terms and conditions without prior written consent from Exness. Exness may assign its rights and obligations to another entity at its discretion, provided this does not adversely affect the rights of clients under the terms and conditions.

Severability

  • If any provision of the terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force, provided the essence of the agreement is preserved. If necessary, the invalid provision will be replaced with a provision that accomplishes the original purpose as closely as possible.

Waiver

  • The failure of Exness to enforce any provision of the terms and conditions or exercise any option to terminate shall not be construed as a waiver of such provisions and shall not affect the validity of these terms or the right to enforce each provision thereafter.

Amendments to Miscellaneous Provisions

  • Exness reserves the right to amend these miscellaneous provisions at any time. Such amendments will take effect immediately upon being posted on our website or notified to clients by other means.

Headings

  • Headings are included for convenience only and do not affect the interpretation of the terms and conditions.

Governing Language

  • If there is any inconsistency between the English version and any other language version of the terms and conditions, the English version shall prevail.

Entire Agreement

  • The terms and conditions constitute the entire agreement between the client and Exness regarding the use of our services and supersede all prior communications and proposals, whether electronic, oral, or written, between the client and Exness.

Legal and Regulatory Information

  • For more details on the legal and regulatory framework governing Exness operations, clients should refer to specific sections of our terms and conditions or contact our support team for assistance.